If you have any queries or would simply like some advice, please don't hesitate to contact us.
Telephone 01372 361944
- Our postal address is:
- Awards Engraving
- 15 Cannon Grove
- Fetcham Surrey
- KT22 9LG
Cancellation of Orders & Returned Goods
If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 30 days, starting from the date after the day of delivery, for a refund or credit. Goods must be returned in as new condition, in original boxes and packing.
If you need to return an item, send an email to: firstname.lastname@example.org and send your item to 15 Cannon Grove, Fetcham Surrey KT22 9LG
Carriage costs are non-refundable.If you receive a refund, our carriage charges will be deducted from your refund.The customer will be responsible for paying carriage costs for returning items that are not damaged or defective.
Awards engraving will not issue refunds for items not received. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Your right to return or cancel goods to us does not apply to items that have been customised specifically for you.
Awards engraving will only exchange items if they are damaged or defective. If you need to exchange an item, send an email to email@example.com and send the item to 15 Cannon Grove, Fetcham Surrey KT22 9LG
Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
Please email us in the first instance at firstname.lastname@example.org to notify us of your return and explain the reason why.
Alternatively, please phone us 01372 361944.
Please send returns to:
15 Cannon Grove
Please ensure your package is returned within the 30 day limit.